Shipping policy

Free worldwide shipping

Shipping is free on every order, to every country we deliver to. There is no minimum order value.

Order processing

Orders are processed and dispatched by us or our fulfilment partners within 1–3 business days of being placed. You will receive an order confirmation by email, and a second email with your tracking number once your order ships.

Delivery times

Delivery usually takes 7–15 business days after dispatch, depending on your location. These are estimates, not guaranteed dates: carrier delays or customs checks can occasionally add time.

Order tracking

Your shipping confirmation email includes a tracking number and link. Please allow 24–48 hours for tracking information to update.

Customs, duties and taxes

Depending on your country, import duties, taxes (such as VAT) or customs fees may be charged when your parcel arrives. These charges are set by your country's authorities and are paid by the customer. If you are unsure, please check your local import rules before ordering.

Address changes and cancellations

To change your shipping address or cancel an order, contact us at info@vietiki.com as soon as possible. Once an order has been handed over to the carrier, we can no longer change the address or cancel it, but you can still return it after delivery as described in our Refund policy.

Lost, stolen or damaged parcels

If tracking shows your parcel as delivered but you have not received it, please check with your neighbours and local post office, then contact us. If your order arrives damaged or you receive the wrong item, email info@vietiki.com with photos of the item and packaging and we will put it right. This does not affect your statutory rights.

Questions

Email info@vietiki.com or message us on WhatsApp at +370 63170051.