Refund policy

Overview

You can return unused items within 30 days of delivery. Every product also comes with our 1-year warranty. These are in addition to your statutory rights as a consumer, which they do not limit.

Cancelling an order

To cancel an order before it ships, email info@vietiki.com as soon as possible. Once it has been handed over to the carrier, it can no longer be cancelled, but you can return it after delivery.

Returns within 30 days

You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, in its original packaging, and with proof of purchase.

How to start a return

Email info@vietiki.com with your order number. Once your return is accepted, we will send you the return address and instructions. Please do not send items back without contacting us first, as we may not be able to identify them.

Return shipping costs

Return shipping is paid by the customer, unless the item is faulty, damaged on arrival or not what you ordered. In those cases we cover the cost.

Refunds

Once we have received and inspected your return, we will let you know whether it is approved. Approved refunds are made to your original payment method within 10 business days. Your bank may need a few extra days to show it. If more than 15 business days have passed since approval, please contact us.

For cancellations under the EU right of withdrawal (see below), we refund you within 14 days of receiving your withdrawal notice. We may wait until we have received the item back, or you have shown proof that you have sent it, whichever is first.

EU right of withdrawal (14 days)

If you are a consumer and your order is delivered within the European Union, you can withdraw from the purchase within 14 days of receiving it, without giving a reason. To do so, send us a clear statement by email to info@vietiki.com or use our withdrawal form. You must then send the item back within 14 days of notifying us. You are only responsible for any loss in value caused by handling the item beyond what is needed to check it.

Personalised items made to your specifications (for example with a name, number, initials or other custom text) are excluded from the right of withdrawal, unless they are faulty. Standard choices such as device model, colour or size are not personalisation.

Faulty items and legal guarantee

Please check your order when it arrives and contact us right away if an item is faulty, damaged or incorrect. Under EU consumer law you are entitled to a legal guarantee of conformity for at least 2 years from delivery: if an item is faulty, we will repair or replace it, or, if that is not possible, offer a price reduction or refund.

1-year Vietiki warranty

In addition to your legal rights, our warranty covers manufacturing and material defects for 1 year from delivery. It does not cover normal wear, accidental damage or misuse. To make a claim, email info@vietiki.com with your order number and photos of the issue.

Exchanges

The quickest way to get a different item is to return the one you have and place a new order.

Contact

Email info@vietiki.com or message us on WhatsApp at +370 63170051.